LIMITED WARRANTY

 

 

At Altima Cabinet Works, we stand behind the products we build. All manufactured products are warranted against defects in materials for 5 years in residential use and 1 year in commercial and rental use, starting from the date of substantial completion.

If a qualified Altima Cabinet Works warranty representative inspects a part and finds it defective, we'll repair or replace it at no charge, whichever the representative chooses. In some cases, we may issue a credit instead of a repair or replacement. This warranty covers the replacement cost of parts only and doesn't include installation labour.

                                           
What's Not Covered  

                                       

• Repairs or replacements needed because of installation errors, misuse, abuse, or damage in transit.

• Product failure caused by very high or very low humidity, or by movement of nearby or attached work done by other trades.

• Nicks, scratches, and abrasions from normal everyday use.

• Door and drawer front alignment.

• Swelling, deterioration, or discoloration caused by excessive moisture or heat.

• Laminate countertops where the sink is within 9" of a seam.

• Natural colour changes in wood products. Wood darkens over time with age and exposure to natural and fluorescent light.

If a product has been discontinued, we'll substitute a comparable product for the defective part. Please note that the warranty is void if payment hasn't been received.

                                                
Product-Specific Warranties

• Cabinet hardware: Hinges and drawer slides carry a lifetime warranty and will be replaced if found defective at any time. This covers the product only, not labour, and doesn't apply to damage from misuse, overloading, or incorrect specification.

• Post-formed laminate countertops: These carry a 3-year warranty against manufacturer's defects, provided by the original manufacturer.

• Acrylic and quartz countertops: These carry the manufacturer's warranty against defects in materials and the fabricator's warranty for workmanship and installation.                                            

Making a Claim

• Inspect on delivery. Please check all products when they arrive. If the packaging shows visible damage, file the claim with the freight company.

• Report hidden damage within 10 days. Note any concealed damage on the packing slip, and let an Altima Cabinet Works representative know in writing within 10 days so we can arrange a replacement, repair, or correction.

• Installed products. If a defective product has been installed, our responsibility is limited to the replacement cost of that product.

• Where to start. All claims should go through your contractor or reseller unless we've given prior authorization.